WizMessage Mobile App Guides
Run WizMessage from your phone — send campaigns, manage the AI chatbot and its flows, check analytics and answer conversations on the go.
Escalations on your phone
See every chat the WizMessage AI chatbot handed to a person, filter by urgency or type, reply to the customer and resolve it from the app.
Flow builder on your phone
Build no-code WhatsApp chatbot flows in the WizMessage app: start blank, from a template or with AI, edit steps on the canvas and turn flows on or off.
Knowledge base search playground on your phone
Ask a question the way a customer would and see which passages from your documents the WizMessage AI chatbot would find, before a customer does.
Knowledge base settings on your phone
Tune how the WizMessage AI chatbot searches your documents: how many passages it reads, how relevant they must be, when it asks a follow-up question, and how documents are split.
Knowledge base documents on your phone
Add the documents your WizMessage AI chatbot answers from, straight from your phone: price lists, FAQs, policies, in PDF, Word, text or Markdown.
Bot settings on your phone
Choose what answers your WhatsApp customers automatically, from the WizMessage app: no bot, your own webhook, a visual flow or the AI chatbot, with guided setup.
Campaign results on your phone
Read a WhatsApp campaign's results in the WizMessage app: sent, delivered, read and failed, every recipient's status, and why each failed message failed.
Bulk messages on your phone
Send a WhatsApp template to an audience list from the WizMessage app: find your campaigns, then walk through the New campaign wizard from the checks to the final review.
Audience lists on your phone
Make and look after the audience lists your WhatsApp campaigns go to, from the WizMessage app: find a list, create one, add people from four sources, remove members and switch a list off.
Message settings on your phone
Choose which WhatsApp number your campaigns and templates use by default, from the WizMessage app.
Scheduled messages on your phone
Schedule a WhatsApp template to go out later, once or on repeat, from the WizMessage app, and pause, copy or cancel what you have scheduled.
Message templates on your phone
See your WhatsApp message templates in the WizMessage app: how many Meta approved, which are pending or rejected, what each one looks like, and how to create a new one.
Contacts on your phone
Find, add, edit and import WhatsApp contacts in the WizMessage app, including importing an Excel or CSV file read right on your phone.
Wiz Copilot on your phone
Ask Wiz Copilot about your WhatsApp business in plain words: today's numbers, building an audience list, a template or a campaign, right in the WizMessage app.
The Analytics dashboard on your phone
Read your WhatsApp account's health, your totals, message delivery and what Meta charged, on the WizMessage app's Analytics screen.
Getting started with the WizMessage app
Log in to the WizMessage app and find your way around: Home, Getting started, quick actions, the menu, and the introduction you can replay any time.
Google Sheets on your phone
Connect a Google Sheet to WizMessage from your phone: send bot leads to it and build audience lists from it.
Team Inbox on your phone
Work your shared WhatsApp inbox from the WizMessage app: find a conversation, filter the queue, open a chat, set its status, assign it, label it, leave a note and reply.
Labels, business hours and SLAs on your phone
Set up the labels, working hours, response targets and canned replies your Team Inbox runs on, from the WizMessage app, and read the SLA report.
WhatsApp chats on your phone
The Chats screen in the WizMessage app lists every WhatsApp chat on your business number, the way the WhatsApp app does, with a one-tap switch to the Team Inbox.
Your team on your phone
See who answers your WhatsApp customers and invite teammates as admins or agents, from the WizMessage app.