WhatsApp chats on your phone

Chats is the plain view of your WhatsApp number: one row per customer, newest first, like the WhatsApp app. Use it when you just want to read and reply. When you need statuses, assignees and SLA filters, switch to the Team Inbox with one tap.

Open Chats

Open the menu with the three lines at the top left, tap Team Inbox, then Chats. Each row shows the customer's name, their last message and when it arrived. A green number counts unread messages, and the coloured tags show the conversation's status and labels.

The WhatsApp Chats list with customer names, last messages, unread counts and labels

Read a chat

Tap a row to open the whole history. A date sits above each day, the customer's messages are on the left and your replies on the right with their delivery ticks. Reply from the box at the bottom; the + next to it sends a canned reply, a template, or a photo, video, document or audio file.

An open chat with messages grouped by date and the reply box

Switch to the Team Inbox

The inbox icon at the top of the Chats list opens the Team Inbox: the same conversations, with statuses, assignees, labels and filters for working them as a team.

The Team Inbox opened from the Chats screen

Team Inbox on your phone: statuses, assignees, labels and notes.
Labels, business hours and SLAs: set up what the tags and SLA badges mean.

WhatsApp chats on your phone