Mobile Conversations Inbox

Turn your smartphone into a fully-functional customer support hub with the Mobile Conversations Inbox. Designed specifically for on-the-go teams, this screen consolidates your entire WhatsApp workload into a responsive, touch-friendly interface. Whether you are a founder answering weekend leads or a manager overseeing remote agents, this view guarantees that urgent messages are never ignored. With intuitive filter chips, instant status dots, and prominent SLA warnings integrated directly into the list tiles, you maintain total control over your support queue from anywhere.

📊 Note: The Mobile Inbox is the command center for Wiz Coexistence users, enabling complete human takeover of WhatsApp API chats away from the desk.

What you can do here

Triage with filter chips — effortlessly sort your queue using horizontal touch chips. Toggle Status (Open, Snoozed, Closed), Unread only, and SLA breached, or tap the Assignee dropdown to zero in on a specific agent's workload.
Monitor SLA breaches — catch critical conversations immediately with vivid red SLA Breach indicators displayed natively on list tiles.
Scan context quickly — every chat tile packs maximum context into a tiny footprint, showing the assigned agent (or channel), a status dot, up to 3 applied labels, and unread message counters.
Access settings — open the top app bar menu to tweak core Helpdesk configurations, including Team, Labels, Canned Replies, SLA policies, and Business Hours.
Jump to chat — tap any tile to seamlessly enter the full message history and draft your response in real time.

How to work the inbox on mobile

Tip: Managing a remote team? Use the Assignee dropdown chip to monitor individual agent workloads while you are commuting or out of the office.

Making the Most of Your Team Inbox

A mobile shared inbox transforms idle moments—like riding the train or waiting for coffee—into active customer service opportunities. WhatsApp users demand rapid replies, and smartphone access ensures you consistently beat those expectations.

How top teams work the inbox

Real results

A distributed sales squad boosted their lead conversion by 20% simply by having reps answer 'Unread' filtered chats via their smartphones while traveling.
Support managers experience drastically fewer weekend SLA breaches thanks to the prominent red warning badges in the mobile app.

Meta Chats — View raw Meta Cloud API conversations directly.
Bot Escalations — Manage chats explicitly handed off by the AI.

Mobile Conversations Inbox

📊 Note: The Mobile Inbox is the command center for Wiz Coexistence users, enabling complete human takeover of WhatsApp API chats away from the desk.

What you can do here

Triage with filter chips — effortlessly sort your queue using horizontal touch chips. Toggle Status (Open, Snoozed, Closed), Unread only, and SLA breached, or tap the Assignee dropdown to zero in on a specific agent's workload.

Monitor SLA breaches — catch critical conversations immediately with vivid red SLA Breach indicators displayed natively on list tiles.

Scan context quickly — every chat tile packs maximum context into a tiny footprint, showing the assigned agent (or channel), a status dot, up to 3 applied labels, and unread message counters.

Access settings — open the top app bar menu to tweak core Helpdesk configurations, including Team, Labels, Canned Replies, SLA policies, and Business Hours.

Jump to chat — tap any tile to seamlessly enter the full message history and draft your response in real time.

How to work the inbox on mobile

Tip: Managing a remote team? Use the Assignee dropdown chip to monitor individual agent workloads while you are commuting or out of the office.

Making the Most of Your Team Inbox

A distributed sales squad boosted their lead conversion by 20% simply by having reps answer 'Unread' filtered chats via their smartphones while traveling.

Support managers experience drastically fewer weekend SLA breaches thanks to the prominent red warning badges in the mobile app.

Conversations Inbox

Mobile Conversations Inbox

What you can do here

How to work the inbox on mobile

Making the Most of Your Team Inbox

How top teams work the inbox

Real results

Continue Learning

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Mobile Conversations Inbox

What you can do here

How to work the inbox on mobile

Making the Most of Your Team Inbox

How top teams work the inbox

Real results