Knowledge base settings on your phone

The AI chatbot answers from the documents in your knowledge base. These settings decide how it searches them. The defaults suit most businesses; change them when the bot answers with too little or too much.

Retrieval

Open the menu, tap Wiz Bot, then AI chatbot, then KB settings. Top K is how many passages the bot reads before it answers. The two relevance fractions set how closely a passage must match the question to count as highly or moderately relevant.

KB settings: Top K and the relevance thresholds

Clarification and answer quality

Clarification sets how many times the bot may ask a follow-up question before it hands the chat to a person. The answer-quality settings decide how sure it must be before it answers instead of asking.

Chunking

Chunking Configuration controls how documents are cut into passages before they are searched. Nothing changes until you tap the save icon at the top; Reset to defaults puts every value back.

Knowledge base documents: add the documents the bot reads.
Search playground: test what it finds.

Knowledge base settings on your phone