Bot Escalations on Mobile

Even the smartest AI needs a human touch occasionally. Whenever your chatbot hits a low-confidence scenario, detects critical keywords, or receives a direct request for an agent, it pauses and routes the chat as an escalation. The mobile Escalations Inbox is designed for rapid response on the go. You can monitor your dashboard metrics (Total, Escalated, Resolved), use tap-friendly filters for urgency or category, and dive into any ticket to review the conversation history before responding. Don't let customer issues linger just because you stepped away from your computer.

📊 Free Monthly Limits: Escalations use your Knowledge Base AI quota. Managing them on mobile is completely free and included in your plan.

Core Capabilities on Your Phone

Live Dashboard Tracking — keep tabs on your real-time Total, Escalated, and Resolved ticket metrics from a sticky header bar.
Quick-Tap Filtering — easily drill down by Status using toggle chips, and select specific Urgency (Low/Medium/High) or Type (Billing, Technical, etc.) from mobile-optimized dropdowns.
Seamless Pagination — browse through your ticket backlog effortlessly with an infinite scrolling interface.
At-a-Glance Previews — quickly identify the core issue using concise message previews, urgency badges, and status indicators directly on the list tile.
Deep Contextual Review — tap into any specific escalation to read the full dialogue leading up to the handoff, ensuring you never ask the customer to repeat themselves.

Triage Workflows for Mobile

Tip: Swipe down on your list to trigger a pull-to-refresh, instantly syncing the latest escalations from your live campaigns.

Optimizing Remote Handoffs

A chatbot that intelligently defers to a human creates a premium customer experience. Handling these handoffs via your smartphone drastically cuts down your time-to-resolution and prevents frustration.

Best Practices for Mobile Agents

Mobile Impact

Managers providing remote support slashed their high-priority response times from hours to mere minutes by monitoring their escalations inbox after hours.
Teams leveraging the quick mobile filters achieved a 30% faster clearance rate of their ticket backlogs.

Mobile Conversations — dive into the shared inbox where your team chats with customers.
AI Knowledge Base on Mobile — patch the knowledge holes that lead to escalations.
Mobile Bot Settings — customize the precise moments your bot should hand off to a human.

Bot Escalations on Mobile

📊 Free Monthly Limits: Escalations use your Knowledge Base AI quota. Managing them on mobile is completely free and included in your plan.

Core Capabilities on Your Phone

Live Dashboard Tracking — keep tabs on your real-time Total, Escalated, and Resolved ticket metrics from a sticky header bar.

Quick-Tap Filtering — easily drill down by Status using toggle chips, and select specific Urgency (Low/Medium/High) or Type (Billing, Technical, etc.) from mobile-optimized dropdowns.

Seamless Pagination — browse through your ticket backlog effortlessly with an infinite scrolling interface.

At-a-Glance Previews — quickly identify the core issue using concise message previews, urgency badges, and status indicators directly on the list tile.

Deep Contextual Review — tap into any specific escalation to read the full dialogue leading up to the handoff, ensuring you never ask the customer to repeat themselves.

Triage Workflows for Mobile

Tip: Swipe down on your list to trigger a pull-to-refresh, instantly syncing the latest escalations from your live campaigns.

Optimizing Remote Handoffs

Managers providing remote support slashed their high-priority response times from hours to mere minutes by monitoring their escalations inbox after hours.

Teams leveraging the quick mobile filters achieved a 30% faster clearance rate of their ticket backlogs.

Bot Escalations (Mobile)

Bot Escalations on Mobile

Core Capabilities on Your Phone

Triage Workflows for Mobile

Optimizing Remote Handoffs

Best Practices for Mobile Agents

Mobile Impact

Continue Learning

Flow Builder (Mobile)

KB Search Playground (Mobile)

Mobile KB Settings

Bot Escalations on Mobile

Core Capabilities on Your Phone

Triage Workflows for Mobile

Optimizing Remote Handoffs

Best Practices for Mobile Agents

Mobile Impact