To guarantee high standards and reduce spam, WhatsApp requires every outbound marketing or utility broadcast to utilize a pre-approved template. The mobile Templates screen equips you with a portable, real-time overview of your complete template inventory, synced directly with Meta's servers. While new templates must be authored through the web interface or Meta Business Manager, the mobile application empowers you to instantaneously verify approval status, monitor quality scores, and view accurate device-rendered previews. A simple pull-to-refresh action keeps your information current, allowing you to orchestrate campaigns with confidence from anywhere.
HOW TEMPLATES FLOW TO YOUR DEVICEMARKETER1Created on WebTemplate is designed and submitted via the webdashboard.META2ApprovalMeta approves or rejects the template.SYSTEM3Mobile SyncApp fetches the latest template status securely.SYSTEM4Ready to SendTemplate is available in your mobile app forcampaigns.DONE
📊 Wiz Campaign Plan
Accessing templates and broadcasting functionality requires a Wiz Campaign or Wiz Pro subscription.
Preview every template — simply tap on any template to open a mobile-accurate preview card, reflecting exactly how the message will render for your customers.
Pull-to-refresh updates — swipe downwards on the screen to instantly retrieve your template's most recent Meta approval status and quality score.
Check key metadata — rapidly identify crucial attributes including the status, quality score, and language tied to every entry.
Search and filter — utilize the integrated search to locate templates by name, or apply filters by status (e.g., Approved, Rejected) and category (Marketing, Utility, Authentication).
Manage multiple accounts — effortlessly toggle between your integrated WhatsApp Business accounts to view distinct template libraries.
WHAT YOU CAN DOWizMessageOne dashboard, every channelMobile PreviewsSee exactly how your template lookson a device.Quality TrackingTrack approval status and qualityscore instantly.Advanced FiltersSearch by name, status, or messagecategory.Pull-to-RefreshSwipe down to fetch the latest Metaapproval status.WHAT YOU CAN DOWizMessageOne dashboard, every channelMobile PreviewsSee exactly how your template looks on a device.Quality TrackingTrack approval status and quality score instantly.Advanced FiltersSearch by name, status, or message category.Pull-to-RefreshSwipe down to fetch the latest Meta approval status.
YOUR MOBILE TEMPLATE WORKFLOWSTARTDONESTEP 11Sync TemplatesSwipe down on the templates list to ensure youhave the latest approval statuses from Meta.STEP 22Filter & FindTap the filter icon to select the Marketing orUtility category, and find the perfect message.STEP 33Check QualityBefore launching a campaign, verify thetemplate quality score is healthy (Green).YOUR MOBILE TEMPLATE WORKFLOWSTEP 11Sync TemplatesSwipe down on the templates list to ensure you havethe latest approval statuses from Meta.STEP 22Filter & FindTap the filter icon to select the Marketing or Utilitycategory, and find the perfect message.STEP 33Check QualityBefore launching a campaign, verify the templatequality score is healthy (Green).DONE
Tip: A deteriorating quality score acts as an early indicator that users are blocking or reporting the message. Cease using it promptly to avoid Meta pausing the template entirely.
Crafting compliant templates preserves your budget and safeguards your sender reputation. Approximately 40% of first-time submissions encounter rejection due to straightforward errors, whereas meticulously structured templates achieve 99% approval ratings.
WHATSAPP VS EMAILWhatsAppEmailApproval rate for properlyformatted and categorized…99%Email — far lowerOf first-time submissionsrejected due to avoidable…40%Email — far lowerCost difference betweenMarketing and Utility…5-6×WHATSAPP VS EMAILWhatsAppEmailApproval rate for properly formattedand categorized templates.99%Of first-time submissions rejected dueto avoidable errors.40%Cost difference between Marketing andUtility templates.5-6×
PLAYBOOK: TEMPLATE SUCCESS RULESDAY 1RESULTSCOMPLIANCEPick the Right CategoryDo not label a promotional message as Utilityto save costs. Meta will reject orauto-reclassify it.1CONTENTKeep It CleanAvoid ALL CAPS, excessive punctuation (!!!),spammy words (FREE), and too many emojis.2HYGIENEInclude Opt-OutsEvery marketing template must include a clearway to unsubscribe (e.g., Reply STOP).3PLAYBOOK: TEMPLATE SUCCESS RULES1COMPLIANCEPick the Right CategoryDo not label a promotional message as Utility tosave costs. Meta will reject or auto-reclassifyit.2CONTENTKeep It CleanAvoid ALL CAPS, excessive punctuation (!!!),spammy words (FREE), and too many emojis.3HYGIENEInclude Opt-OutsEvery marketing template must include a clear wayto unsubscribe (e.g., Reply STOP).
Meta classifies the quality of every active template using a color scale: Green (High Quality), Yellow (Medium Quality), and Red (Low Quality). The underlying metrics driving these classifications include:
PERFORMANCE BENCHMARKS TO AIM FORDELIVERY RATEBEFORE< 95% (Action Needed)AFTER> 98% (Healthy)100%IMPROVEDREAD RATEBEFORE< 60% (Action Needed)AFTER> 80% (Healthy)80%IMPROVEDBLOCK RATEBEFORE> 1% (Risk Zone)AFTER< 0.5% (Safe)95%IMPROVEDWhatsApp Business API optimal template performance metricsPERFORMANCE BENCHMARKS TO AIM FORDELIVERY RATEBEFORE< 95% (Action Needed)100%AFTER> 98% (Healthy)READ RATEBEFORE< 60% (Action Needed)80%AFTER> 80% (Healthy)BLOCK RATEBEFORE> 1% (Risk Zone)95%AFTER< 0.5% (Safe)WhatsApp Business API optimal template performance metrics
Pro tip: Make it a habit to check your template quality scores regularly via the mobile app. Should a template drop to Yellow, hold off on active campaigns until you determine the root cause of user dissatisfaction.