Knowledge base search playground on your phone

Ask a question the way a customer would and see which passages from your documents the WizMessage AI chatbot would find, before a customer does.

1 min read

Knowledge base search playground on your phone

The search playground shows what the AI chatbot would read before it answers a question. Use it to check that your documents cover what customers ask.

Open the playground

Open the menu, tap Wiz Bot, then AI chatbot, then Search playground.

The search playground before a question is typed

Type a question in the box the way a customer would, for example "What are your opening hours?", and search. Matching passages from your documents appear with a match score. No results found means no document covers the question yet: add one to the knowledge base, or reword the question.

A question typed into KB search with its result

Knowledge base documents: add the documents searched here.
Knowledge base settings: change how many passages are read and how closely they must match.

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