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Wiz Message
Excluded Numbers

Some people should always reach a person. Put them on the list.

Your supplier, your accountant and your biggest client should not be met by a menu. Add their numbers to the exclusion list and no bot or flow fires for them — their messages arrive in the shared inbox as normal, waiting for a person.

Enthalten inWiz BotWiz Pro

See plansPreise ansehen
Every excluded number carries a note, so the list stays explainable months later
A reason each
Import a file of numbers, remove them in bulk, and export the whole list
Bulk in and out
Excluded numbers' messages arrive in the shared inbox as normal — nothing is hidden
Still visible

Für wen das gedacht ist

The business whose bot once answered their own supplier — or their biggest customer — with an automated menu.

Die Sorge, die es ausräumt

"I don't want a robot talking to my important contacts." Then it does not: those numbers reach the inbox and only a person answers them.

How exclusions work

  1. Add a number

    Add it on its own with a short reason, so the list is readable later.

  2. Or import a file

    Bring in a file of number and reason pairs, with an optional default reason applied to the whole file.

  3. The bot stays out of the way

    Messages from those numbers still land in the shared inbox, but no flow or AI reply is triggered.

  4. Review it whenever

    Export the list, remove entries in bulk, or manage it from your own software.

An auditable list, not a mystery set of numbers

Every entry carries an optional reason. That sounds minor until a year has passed and nobody remembers why a number stopped getting bot replies. Bulk import and export mean the list can be reviewed properly — in a spreadsheet, with the reasons visible — rather than scrolled through and guessed at.

What excluding a number does and does not do

This is a narrow, precise control, and it is worth being clear about its edges.

  • It stops bot and flow replies to that number
  • It does not stop campaigns — that is what unsubscribes are for
  • It does not remove or hide the contact
  • Their messages still arrive in the shared inbox as normal
  • Entries can be added and removed one at a time or in bulk
  • The list can be exported, and managed from your own software

This is a bot exclusion list, not a marketing opt-out

Two different mechanisms, often confused. Excluding a number keeps the chatbot quiet for that person. Unsubscribing a contact is what keeps them out of campaigns, and that lives with contacts. Putting a customer on the exclusion list will not stop them receiving your Friday promotion.

Gut zu wissen

Wo diese Funktion aufhört, klar gesagt – damit Sie hier nach dem Kauf nichts überrascht.

  • Requires the Wiz Bot or Wiz Pro plan. An account with only Wiz Campaign cannot open this screen.
  • Excluding a number suppresses bot replies only. It does not stop campaigns and it does not delete the contact.
  • The list is keyed by phone number rather than by contact record.
  • Enter numbers in the same normalised form the platform stores contacts in. A differently formatted entry is a silently ineffective exclusion — which is why the bulk import exists.

Enthalten in

Diese Funktion gehört zu den folgenden Tarifen.

  • Wiz Bot
  • Wiz Pro
Tarife und Preise vergleichen
FAQ

Häufig gestellte Fragen

Will excluded numbers stop receiving my campaigns?

No. This list only silences the chatbot. Campaign opt-outs are handled by unsubscribes on the contact itself.

Do I still see their messages?

Yes. Their messages arrive in the shared inbox exactly as before. The only difference is that no bot replies first.

Can I add a lot of numbers at once?

Yes. Import a file of number and reason pairs, with an optional default reason applied to every row.

Why does each number have a reason?

So the list is still explainable in six months. A list of bare numbers with no context is one nobody dares to clean up.

Does excluding a number delete the contact?

No. The contact stays exactly as it was.

Keep the bot away from the people who matter most

Add the numbers, note why, and let a person take those conversations.

See plans

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