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Clinics & practices

WhatsApp for clinics: appointment reminders that get read, and a bot that knows when to stop

Missed appointments are expensive and reminder emails go unread. Send them from your own booking system through your own number, let a bot answer the routine questions — opening hours, location, what to bring — from documents you uploaded, and make sure anything clinical reaches a person instead of an algorithm.

See plansTingnan ang presyo
Reminders sent by your own booking software through your own number
From your system
Response targets measured against a real calendar, including the days you are closed
Working hours
Anything the bot should not answer becomes an escalation a person picks up
Explicit handoff

Para kanino ito

Clinics, dental practices and consultancies whose front desk is interrupted all day by questions that are already written down somewhere.

Ang alalahanin na sinasagot nito

"I'm not letting an AI answer medical questions." Nor should you. Set the bot's instructions to route anything clinical straight to a person, and give it only the practical documents to answer from.

A typical practice setup

  1. Connect the practice number

    The number patients already have, connected without the front desk losing the app.

  2. Approve a reminder template

    One template with variables for name, date and time covers every appointment.

  3. Upload only the practical documents

    Hours, location, parking, what to bring, fees. Deliberately not clinical guidance.

  4. Set hours and targets

    Build a calendar with your real opening hours and holidays, then set a first-response target in working minutes.

Reminders that come from your booking system

Your practice software knows who is booked and when; it just cannot send WhatsApp. An API key with only the permissions it needs, one approved template with variables for name, date and time, and the reminder goes out from your own number with a delivery status you can check when a patient says they were never told.

  • An approved template with variables bound to your own data
  • An API key with per-key permissions and its own usage counter
  • A webhook with a test button, so replies reach you and you can prove it
  • Message status lookup for every reminder sent
  • A visible failure log, so a broken integration does not fail quietly

Drawing the line the bot must not cross

This is the part worth setting up carefully. The bot answers from documents you upload — so give it hours, location, parking, fees and what to bring, and nothing clinical. Write its instructions to hand over anything about symptoms, medication or results. You can run the bot's own search from the dashboard to see exactly what it would find before a patient asks, and switch any document off in one click if it is answering something it should not.

Response targets you can actually defend

A sixty-minute reply target measured against the clock marks you late for every message that arrives overnight. Measured in working time against a calendar that knows your hours and your closed days, the same target means what you intended. Missed targets show as a badge on the conversation, and the report shows met and breached counts over a date range.

Mabuting malaman

Kung saan humihinto ang feature na ito, sabi nang diretso — para walang sorpresa pagkatapos mong bumili.

  • This is a messaging platform, not a clinical or records system, and nothing here is designed to hold clinical data. Keep patient records where they belong.
  • Outside 24 hours of a patient's last message you need an approved template — reminders almost always fall into that category.
  • The bot answers from documents you choose to upload. What it will not answer is a matter of which documents you give it and what instructions you write, so treat that setup as a clinical governance decision rather than a configuration detail.
  • There is no self-service two-factor authentication on accounts today.
  • Two roles only, agent and admin — there is no custom permission matrix for who may see which conversations.
FAQ

Mga Madalas Itanong

Can it send appointment reminders automatically?

Your booking system triggers them through an API key; the platform sends them from your number using an approved template. The decision about when to send stays in your system, where the appointment lives.

Will the bot answer medical questions?

Only if you upload documents that let it. Give it practical information — hours, location, fees, what to bring — and write its instructions to hand anything clinical to a person. You can test exactly what it would answer before patients can.

Can I check what the bot would say?

Yes. Run the same search it runs, from the dashboard, before a patient asks. If a document produces the wrong answer you can switch it off in one click.

Does an out-of-hours message count against our response time?

Not if the policy is attached to a business-hours calendar. Targets are measured in working minutes, so the clock pauses when you are closed.

Can the front desk and the practice manager both use it?

Yes. Each signs in as themselves, and conversations carry an owner and a status. Note that there are two roles — agent and admin — rather than a fine-grained permission matrix.

Fewer missed appointments, fewer interruptions

Reminders from your own system, and a bot that knows what it must not answer.

See plans

Ang mga feature na ginagamit nito

Bawat isa nang detalyado, pati ang hindi nito kayang gawin.

Iba pang industriya

Magkatulad ang setup kahit magkaiba ang negosyo.