Set opening hours and response targets once, then see who is meeting them
Support you can actually manage, on WhatsApp. Invite teammates as agents or admins, build a business-hours calendar with your real holidays in it, and set first-response and resolution targets that are counted only while you are open. A message that arrives at 11pm on a Sunday does not put you in breach at midnight.
इनमें शामिलWiz BotWiz CampaignWiz Pro
- Targets are counted against your calendar, so overnight and holidays do not create false breaches
- Working minutes
- Named calendars with a timezone, a weekly schedule and the days you actually close
- Holidays included
- A date-ranged report of first-response and resolution performance
- Met vs breached
यह किसके लिए है
The business that has grown past "whoever sees it first replies", and now has a customer complaining that nobody got back to them.
यह किस चिंता का जवाब देता है
"We can't measure WhatsApp support the way we measure email." You can: targets in working minutes, breach reporting, and per-agent assignment.
How to run a support team on WhatsApp
Invite the team
Invite by email. Each person joins with a link and signs in with the address you invited, as an agent or an admin.
Describe your week
Build a business-hours calendar: a timezone, the weekly schedule, and the holidays you actually close on. Mark one as the default.
Set the targets
Choose a first-response target and a resolution target in minutes, measured against that calendar — or run them around the clock instead.
Read the report
See met and breached counts for both targets over a date range, with a status breakdown.
The distinction that makes an SLA honest
A sixty-minute first-response target measured against wall-clock time will mark you late for every message that arrives after closing. Measured in working time against a calendar that knows your hours and your holidays, the same target means what you intended: an hour of the time you are actually open. That difference is what separates a helpdesk you can manage from a badge that says "late" because someone messaged at 11pm on a Sunday.
Everything that makes the inbox a team tool
- Invite teammates by email; they join with a link and sign in with that address
- Two roles: agent and admin
- A member list, with access you can revoke
- Labels with colours, created and edited centrally, attached in the inbox
- Canned replies, saved once and dropped into the composer
- Named business-hours calendars with timezone, weekly schedule and holidays
- First-response and resolution targets in minutes
- Optional auto-close after a set number of hours
- A date-ranged report of met and breached targets
Around the clock, if that is what you are
Not every team keeps office hours. A policy can be attached to a business-hours calendar or set to run continuously, so a 24/7 operation is measured continuously and a shop is measured on shop hours. A default policy applies to new conversations, so nothing arrives unmeasured.
जानना ज़रूरी है
यह सुविधा कहाँ तक जाती है, साफ़ शब्दों में — ताकि ख़रीदने के बाद यहाँ कुछ भी चौंकाए नहीं।
- These screens configure the shared inbox, which requires any plan — Wiz Bot, Wiz Campaign or Wiz Pro.
- Two roles only: agent and admin. There is no custom permission matrix, and we do not imply one.
- Team members can enter the shared inbox only. Campaigns, templates, contacts, the flow builder and settings default to owner and admin access.
- A teammate must sign in with the exact email address you invited.
- The SLA report covers conversations that have a policy attached; conversations without one are reported separately as having no policy rather than counted as passes.
इनमें शामिल
यह सुविधा नीचे दिए गए प्लान का हिस्सा है।
- Wiz Bot
- Wiz Campaign
- Wiz Pro
अक्सर पूछे जाने वाले प्रश्न
Does an overnight message put us in breach?
Not if the policy is attached to a business-hours calendar. Targets are counted in working minutes, so the clock pauses when you are closed and resumes when you open.
Can I have different permissions for different people?
There are two roles — agent and admin. There is no custom permission matrix. Agents work the shared inbox; campaigns, contacts, templates and settings stay with the owner and admins.
Can I set targets that run 24/7?
Yes. A policy can run continuously instead of being attached to a calendar, which is the right setting for a round-the-clock operation.
What happens to conversations nobody closes?
You can set an auto-close after a number of hours, or leave that blank to keep them open until someone acts.
Can I see which agent is missing targets?
Conversations carry an assignee, and the report shows met and breached counts for first response and resolution over a date range, with a status breakdown.
How does a teammate join?
You invite them by email and they get a join link. They must sign in with the exact address you invited — which is what stops an invitation being forwarded and used by someone else.
अधिक विशेषताएं एक्सप्लोर करें
अन्य टूल खोजें जो WizMessage को पूर्ण WhatsApp प्लेटफ़ॉर्म बनाते हैं।
- साझा इनबॉक्सजुड़े हुए नंबर की हर बातचीत — ज़िम्मेदार व्यक्ति, स्थिति, लेबल और आंतरिक नोट्स के साथ। यह हेल्पडेस्क है, चैट की नक़ल नहीं।
- Bot EscalationsWhen the bot should not answer, or the customer asks for a human, the conversation is raised in a queue and a person replies. The customer never repeats themselves.
- Mobile AppNot a cut-down viewer. Campaigns, the flow builder, team management and SLA policies are all there, and it works offline.
- AnalyticsDelivery performance, messaging spend by category, and account health — on one screen.
- Wiz CopilotAn in-app assistant that operates the dashboard by conversation — and stops at an approval you can read and edit before anything changes.
- Knowledge BaseYour price list, policy or FAQ becomes the chatbot's source of truth. No prompt engineering, no retraining.