Customers ask in their own words. The bot answers from your documents.
A menu tree only works for the questions you predicted. This answers the question the customer actually asked — in their own words, in their own language — using your uploaded documents as the source of truth, following instructions you wrote, and stopping to fetch a human when it should not answer.
Incluso inWiz BotWiz Pro
- Answers come from material you uploaded, not from general internet knowledge
- Your documents
- Replies are translated into the language the customer wrote in
- Their language
- Every message the bot sent is recorded, so you can audit what it actually said
- Fully logged
A chi serve
The business whose inbox is two hundred repeats of the same five questions, often in three different languages.
Il dubbio che risolve
"AI will say something wrong about my business." It answers from documents you uploaded, follows instructions you wrote, logs every message it sent so you can check, and escalates rather than inventing an answer.
How to set the bot up
Choose where documents are stored
The bot needs somewhere to keep the searchable version of your documents. The default is storage we manage for you, with nothing to sign up for; you can connect your own Qdrant database instead.
Upload what it should know
Add your price list, policies, FAQ or product sheets to the knowledge base, and switch on the documents you want this channel to use.
Write its instructions
Give it your persona and your rules — tone, what it must never promise, when it should fetch a person.
It answers, rather than routing
The bot works out what the customer wants, looks it up in your own material, and replies in the customer's language. Conversation memory carries across turns, so a customer can say "and how much is the second one?" and be understood. When the answer is not in your material — or the customer asks for a person — it stops and raises a handoff instead of improvising.
The controls that make AI safe to switch on
Every one of these exists so you can predict what the bot will do before it does it.
- Custom instructions: your persona, your rules, your red lines
- Answers grounded in the documents you uploaded, per channel, switchable per document
- Replies translated into the language the customer wrote in
- Teachable understanding: add example phrases in any language and map them to what the customer means
- A full log of what the bot said, so an audit is a screen rather than a support ticket
- Handoff to a person when it should not answer
An honest cost story
AI is metered, and pretending otherwise is how customers get a surprise. The models and the document storage are managed for you, so there is no key to bring. Usage draws on a free monthly quota first and then on a top-up balance you buy in advance and can see at any time. There is no vague fair-use policy standing between you and a bill you cannot predict.
Da sapere
Fin dove arriva questa funzione, detto chiaramente — così nulla qui ti sorprende dopo l'acquisto.
- Requires the Wiz Bot or Wiz Pro plan.
- Document storage is managed for you by default. If you would rather keep your documents in your own Qdrant database, you can connect one instead.
- AI usage is metered. There is a free quota, and past it usage draws on a top-up balance you control. "Unlimited AI" is not a claim we make.
- The Shopping AI Agent is part of the higher Business and Business Plus tiers, not Wiz Bot.
- If you connect your own Qdrant database, your teachable phrase patterns live there and travel with it; otherwise we store them for you.
Domande Frequenti
Will the bot make things up about my business?
It answers from the documents you uploaded rather than from general knowledge, follows the instructions you wrote, and escalates to a person when it should not answer. You can also read a log of every message it sent.
Does it reply in other languages?
Yes. It replies in the language the customer wrote in — translation of the response is built into how it answers, not a separate add-on.
Do I need my own vector database?
No. By default we store the searchable version of your documents for you. You can connect your own Qdrant database instead if you want your material to live in an account you control.
How is AI usage charged?
There is a free monthly quota. Past it, usage draws on a top-up balance you buy in advance and can check at any time.
Can I teach it words my customers actually use?
Yes. Add example phrases — in any language — and map them to what the customer means. That is how you teach it your industry's shorthand rather than fighting a generic model.
What happens when it cannot answer?
It stops and raises a handoff, so a person replies in the same thread. That is treated as correct behaviour rather than a failure.
Let the bot take the repeat questions
Upload what it should know, write its rules, and keep a person for the rest.
Esplora altre funzionalità
Scopri altri strumenti che rendono WizMessage la piattaforma WhatsApp completa.
- Knowledge BaseYour price list, policy or FAQ becomes the chatbot's source of truth. No prompt engineering, no retraining.
- Bot EscalationsWhen the bot should not answer, or the customer asks for a human, the conversation is raised in a queue and a person replies. The customer never repeats themselves.
- Flow BuilderA drag-and-drop canvas for menus, questions, branches, media and handoffs. No code, and a tester on the same screen.
- Excluded NumbersNumbers the chatbot must never reply to. Their messages still arrive in the inbox — no bot fires.
- Website Chat WidgetOne script tag puts the same chatbot on your site — with its own inbox and its own handoff queue.
- Bot LeadsA flow can ask for a name and the details you need, then save the answers as a lead with an outcome, ready to export or to send to a Google Sheet.