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Campaign Replies and Linked Bot

See who replied to a campaign, and let a bot answer them

Sending a campaign is the easy half. The hard half is the Thursday afternoon when forty people answer and nobody knows who. Each campaign now counts replies against the campaign that caused them, shows how many chats are still waiting for you, and can start a flow of your choice when someone answers, so the first reply is not left hanging.

Included inWiz CampaignWiz Pro

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Counted once per recipient from their first reply, against the campaign that caused it
Replied
Chats where the customer spoke last and the conversation is still open
Waiting for you
The linked bot stops as soon as you reply yourself
You stay in charge

Who it's for

The business that sends an offer to a few hundred customers and then loses the replies in a busy inbox.

The worry it answers

"A bot will answer people who want a human." This one stops the moment you reply yourself, starts only on a person's first reply to that campaign, and never answers your other chats.

How to link a bot to a campaign

  1. Compose the campaign

    In the campaign composer, open Handle replies with a bot.

  2. Pick a flow

    Choose one of your flows, or use the ready lead qualifier that asks what the customer wants and saves them as Hot, Warm or Not interested.

  3. Send

    The bot starts on each person's first reply within 72 hours, once per campaign.

  4. Watch the tiles

    The campaign page shows Replied and Waiting for you, with a link to open each chat.

Replies counted against the right campaign

A reply is matched to the campaign it answers. If the customer quoted a campaign message, that message decides it. Otherwise it is the contact's most recent campaign send within the last 72 hours. The Replied tile counts each recipient once, from their first reply, and the Waiting tile shows where the customer spoke last and the chat is still open.

A bot that knows when to stay out

  • It starts only on a person's first reply to that campaign, within 72 hours, and only once per campaign.
  • It stops as soon as you reply yourself, from the web, the app or the WhatsApp Business app.
  • It stays away from opt-outs such as a plain stop request.
  • A flow can be marked campaign-only, so it never starts from a keyword and answers only campaign replies.
  • Your other chats are not touched: the link covers replies to that campaign and nothing else.

Good to know

Where this feature stops, in plain words — so nothing here surprises you after you buy.

  • Reply tracking comes with Wiz Campaign and Wiz Pro. Linking a bot also needs a bot plan: Wiz Bot added to Wiz Campaign, or Wiz Pro.
  • Campaigns sent before reply tracking began show no Replied tile.
  • The Replied count can be higher than the replies you can still list, because recipient rows are purged after a retention period while the counter stays.
  • A linked bot is not available if your account sends incoming messages to your own webhook, or if an AI bot already answers incoming messages.
  • A customer who answers the bot's first question after an hour or two may get no reply from the bot. The message stays in the inbox for a person.
  • Meta may charge for each message a bot sends, at its own rates.

Included in

This feature is part of the plans below.

  • Wiz Campaign
  • Wiz Pro
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FAQ

Frequently Asked Questions

How do I see who replied to my WhatsApp campaign?

Open the campaign. It shows a Replied tile, counted once per recipient from their first reply, and a Waiting for you tile for chats where the customer spoke last and the conversation is still open, each with a link to the chat.

Will a bot answer every message my customers send?

No. The linked bot starts only on a person's first reply to that campaign, once per campaign, and only within 72 hours. Your other chats are not affected.

What happens when I reply myself?

The bot stops for that customer as soon as you reply, whether you reply from the web, the app or the WhatsApp Business app.

Is there a ready-made flow for campaign replies?

Yes. The lead qualifier asks the customer what they want and saves them in Bot Leads as Hot, Warm or Not interested. You can edit it afterwards.

Which plan do I need?

Reply tracking comes with Wiz Campaign and Wiz Pro. To link a bot you also need a bot plan, either by adding Wiz Bot to Wiz Campaign or by switching to Wiz Pro.

Never lose a reply to a busy inbox

Count every reply, see what is waiting for you, and let a bot take the first answer.

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