Upload the PDF nobody reads. Now the bot answers from it.
The answers your customers want usually already exist — in a price list, a returns policy, a spec sheet nobody opens. Upload them and the chatbot searches them during a conversation, so it answers from your material instead of general knowledge. You can run that same search yourself, before any customer does.
Included inWiz BotWiz Pro
- Run the bot's own lookup from the dashboard and see exactly what it would find
- Search it yourself
- Switch any single document on or off, per channel, without deleting it
- Per document
- Every month, before uploads draw on AI credits — a stated number, not a surprise
- 10 free uploads
Who it's for
The business whose answers are already written down — in a PDF, a price sheet, a policy document — and repeated by hand fifty times a week anyway.
The worry it answers
"The AI will make things up." It searches your documents, you can run that search yourself to see what it would find, and you can switch any document off in one click.
How the knowledge base works
Upload a document
Add the price list, policy or FAQ you already have. It is processed into a searchable form in your own vector database.
Choose where it applies
Switch each document on or off per channel, or use enable-all and disable-all when you are reorganising.
Check what the bot will find
Run the same search from the dashboard before a customer asks. If the result is wrong, fix the document rather than the prompt.
Turn lookup off any time
A master toggle stops the bot consulting the knowledge base at all, without deleting a thing.
No prompt engineering, no retraining
You do not have to describe your business to the model or rebuild anything when your prices change. Upload the current document, and the bot searches it during conversations. When something changes, you upload the new version — that is the whole maintenance story.
Control down to the individual document
Most tools give you an upload button and a black box. Here every part of the mechanism is visible and reversible.
- Upload, list and delete documents
- Search the knowledge base directly from the dashboard, exactly as the bot does
- Enable or disable each document per channel, with enable-all and disable-all
- A master lookup toggle that turns knowledge base search off entirely, without deleting anything
- Your remaining upload quota visible in the dashboard
- Manage the knowledge base from the mobile app as well
The search box is the trust feature
The single most useful control here is the one that lets you ask the question yourself. Type what a customer would ask, see what the bot would find, and judge it before anyone else does. When an answer is wrong, you can see immediately whether the document is missing, out of date, or simply switched off for that channel.
Good to know
Where this feature stops, in plain words — so nothing here surprises you after you buy.
- Requires the AI chatbot, and therefore the Wiz Bot or Wiz Pro plan, plus your own connected vector database. Without one, there is nowhere to store the searchable documents.
- Ten free uploads per month. After that, uploads draw on your AI credit balance, and stop entirely if that balance is empty. This is a hard number, so we would rather print it here than let you meet it unexpectedly.
- Documents are scoped per channel. The same document can be on for WhatsApp and off elsewhere — useful, but it also means "I uploaded it and the bot ignored it" is usually a switched-off document.
- Processing uses platform-managed models rather than a key of your own.
Frequently Asked Questions
What kind of documents can I upload?
The business material you already have — price lists, policies, FAQs, product or service descriptions. The point is that you should not have to rewrite anything for the bot.
How do I know the bot will find the right answer?
Run the search yourself from the dashboard. It is the same lookup the bot performs, so you see exactly what it would find before a customer asks.
How many documents can I upload?
Ten free uploads a month. After that, uploads draw on your AI credit balance and stop if it is empty. We publish the number rather than implying unlimited uploads.
The bot is ignoring a document I uploaded. Why?
Almost always because it is switched off for that channel. Documents are enabled per channel, so check the per-document toggles first.
Can I turn the knowledge base off temporarily?
Yes. A master toggle stops the bot consulting it at all, and nothing is deleted.
Where are my documents stored?
The searchable version lives in the vector database you connected and control. That is a deliberate choice: your material stays in your own database.
Explore More Features
Discover other tools that make WizMessage the complete WhatsApp platform.
- AI ChatbotAn AI agent that understands natural language, replies in the customer's language, and escalates to a person instead of guessing.
- Bot EscalationsWhen the bot should not answer, or the customer asks for a human, the conversation is raised in a queue and a person replies. The customer never repeats themselves.
- Flow BuilderA drag-and-drop canvas for menus, questions, branches, media and handoffs. No code, and a tester on the same screen.
- Website Chat WidgetOne script tag puts the same chatbot on your site — with its own inbox and its own handoff queue.
- Excluded NumbersNumbers the chatbot must never reply to. Their messages still arrive in the inbox — no bot fires.
- Wiz CopilotAn in-app assistant that operates the dashboard by conversation — and stops at an approval you can read and edit before anything changes.