User Manual

WizMessage User Manual

Step-by-step guides to connecting your software to WhatsApp — with real screenshots and a full REST API reference.

Connecting your software to WhatsApp

Issue an API key, map an approved WhatsApp template, point a webhook at your own server, and call the REST API — the complete guide to API Management.

12 min read

The WhatsApp Inbox

Read the inbox counters and conversation rows, work one conversation with statuses, labels and internal notes, reply inside the 24-hour window, and act on several conversations at once.

13 min read

Your team

Invite colleagues to your shared WhatsApp inbox, understand what an invitation does before it is accepted, choose between the admin and agent roles, and take access away again.

9 min read

Define the labels your team files conversations under, set the hours you are actually open, hold yourselves to first-response and resolution targets, and read the report that says whether you met them.

14 min read

Groups and contacts

Build the named lists of contacts you message together — by hand, from the contact book you already have, or from a spreadsheet — then export them, prune them, and understand exactly what an import does to a contact you already had.

17 min read

Message templates

Read and filter the templates on your WhatsApp Business account, open one in detail, submit a new one to Meta for approval, delete one safely, and compare two side by side — the whole template module in one guide.

18 min read

Bulk campaigns

Send one approved WhatsApp template to a whole list at once — build the campaign, check the preview before it goes, watch it run, and read the results afterwards down to the reason a single message failed.

18 min read

Your chatbot

Choose what answers your customers on WhatsApp, give it a knowledge base to answer from, set the words it uses and the checks that run before the AI is consulted at all, and see plainly which of those switches spend money.

22 min read

The flow builder

Draw a WhatsApp conversation as a diagram — what the bot says, what it asks, and where every answer leads — using the flow list, the canvas and each of the boxes you can put on it, with no code anywhere.