WizMessage Tutorials & Guides
Learn how to set up chatbots, manage campaigns, configure your inbox, and get the most out of every WizMessage feature — with step-by-step tutorials in your language.
API Management
Generate and manage API keys for your own integrations, watch daily usage, and test calls live in the in-browser playground.
Bot Escalations
See every conversation the AI handed off to a human, triage by urgency and type, and jump into the full chat history to resolve it.
Excluded Numbers
Keep a global blocklist so opted-out numbers never receive automated or bulk messages — add them one by one or in bulk, with reasons and expiry dates.
Flow Builder
Design automated WhatsApp conversations visually — drag-and-drop nodes, add conditional routing, and start from prebuilt templates, no code required.
AI Knowledge Base
Train your AI assistant on your own documents so it answers from your real content — upload files, test comprehension, and tune retrieval quality.
Bot Settings
Control how your AI chatbot behaves on each WhatsApp account — pick the engine and model, set safety guardrails, and tune advanced response behaviour.
Bulk Messages
Launch WhatsApp broadcasts to your contact groups and track delivery in real time — sent, delivered, read and failed.
Campaign Dashboard
Your bulk-marketing command center — track contacts, sends, clicks and conversions, and read your WhatsApp Business analytics at a glance.
Contact Groups
Build and manage the contact lists you broadcast to — create groups, import and export members by CSV, and keep your audiences clean.
Message Settings
Configure how bulk messaging behaves for your WhatsApp accounts — set a default account, enable bulk marketing, and define opt-out keywords.
Scheduled Messages
Queue campaigns for the future and set up recurring sends — see next run dates, execution history, and pause or cancel any schedule.
Message Templates
Manage the WhatsApp message templates synced from Meta — check approval status and quality, filter by category, and create new ones.
Getting Started with WizMessage
Connect your WhatsApp number, explore every feature, and find the plan that unlocks what you need — your complete first-day guide.
Business Hours
Define when your team is open so SLA timers only run during working hours — set daily hours, timezones and holidays across multiple calendars.
Conversations
Your shared team inbox for WhatsApp — read and reply to customer chats, assign them to agents, set resolution status, and stay on top of missed response targets.
Labels
Create colour-coded labels to categorise customer conversations, then apply them in the inbox to organise and filter your workload.
SLA Policies
Set response and resolution targets for customer support, tied to your business hours so breach timers only count during working time.
SLA Report
Measure how well your team hits its SLA targets — first-response and resolution met percentages, status breakdowns, and total breaches over any date range.
Team
Manage the agents who staff your shared inbox — invite people by email, set their role, and revoke access when someone leaves.