Mobile WhatsApp Chats

The WhatsApp Chats screen (Meta Chats) offers an unfiltered, direct pipeline to your Meta Cloud API conversations. Distinct from the structured Helpdesk Inbox, this view is ideal for users seeking a classic, straightforward messaging experience right on their smartphones. You can easily toggle between multiple WhatsApp Business accounts, glance at unread counts, preview the latest message snippet, and engage with contacts instantly. It’s the fastest way to monitor your raw inbound traffic while moving.

📊 Note: Available to all users connected to the Meta Cloud API, this screen delivers a streamlined messaging interface without the overhead of helpdesk routing.

What you can do here

Multi-account switching — use the top navigation dropdown to jump seamlessly between entirely different WhatsApp Business numbers without logging out.
Scan chat list — browse a recognizable, classic chat layout displaying contact names, active phone numbers, and a preview of the most recent message.
Check unread status — pinpoint threads requiring a response via highly visible unread count badges.
View message types — instantly recognize whether the last inbound or outbound message was text, an image, audio, or a structured template.
Quick actions — tap the dedicated support icon in the top app bar to escalate directly to the full Helpdesk Inbox when advanced tracking is needed.

How to use Meta Chats on mobile

Tip: Keep an eye out for the hasLocalPending icon. It indicates a message is actively transmitting to Meta's servers—especially helpful when dealing with spotty cellular data!

Making the Most of WhatsApp Chats

For organizations that don't rely on strict SLA timers or complex agent assignments, this screen captures the raw velocity of classic WhatsApp, supercharged with multi-account API capabilities for your mobile device.

How top businesses use it

Real results

Solopreneurs prefer this view as it flawlessly mimics the native WhatsApp feel while harnessing the power of the official Cloud API.
Digital marketing agencies leverage the account switcher to effortlessly perform daily health-checks on client message volumes.

Mobile Conversations Inbox — Switch to this view for team assignments and SLA features.
Getting Started — Discover how to navigate the rest of your mobile companion app.

Mobile WhatsApp Chats

📊 Note: Available to all users connected to the Meta Cloud API, this screen delivers a streamlined messaging interface without the overhead of helpdesk routing.

What you can do here

Multi-account switching — use the top navigation dropdown to jump seamlessly between entirely different WhatsApp Business numbers without logging out.

Scan chat list — browse a recognizable, classic chat layout displaying contact names, active phone numbers, and a preview of the most recent message.

Check unread status — pinpoint threads requiring a response via highly visible unread count badges.

View message types — instantly recognize whether the last inbound or outbound message was text, an image, audio, or a structured template.

Quick actions — tap the dedicated support icon in the top app bar to escalate directly to the full Helpdesk Inbox when advanced tracking is needed.

How to use Meta Chats on mobile

Tip: Keep an eye out for the hasLocalPending icon. It indicates a message is actively transmitting to Meta's servers—especially helpful when dealing with spotty cellular data!

Making the Most of WhatsApp Chats

Solopreneurs prefer this view as it flawlessly mimics the native WhatsApp feel while harnessing the power of the official Cloud API.

Digital marketing agencies leverage the account switcher to effortlessly perform daily health-checks on client message volumes.

WhatsApp Chats

Mobile WhatsApp Chats

What you can do here

How to use Meta Chats on mobile

Making the Most of WhatsApp Chats

How top businesses use it

Real results

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Mobile WhatsApp Chats

What you can do here

How to use Meta Chats on mobile

Making the Most of WhatsApp Chats

How top businesses use it

Real results