KB Search Playground on Mobile

The Knowledge Base (KB) Search Playground acts as your pocket-sized testing environment. Before unleashing your AI on live customers, you need absolute confidence that it retrieves accurate data from your uploaded files. The mobile playground lets you type sample questions and instantly view the raw document chunks the system pulls back. It is an indispensable tool for diagnosing missed answers, verifying newly synced PDFs, and checking retrieval confidence scores—all while away from your desk.

📊 Free Testing: Searches performed in the KB Search Playground do not count against your monthly AI message limits. Test as much as you need!

Mobile Testing Capabilities

Execute Test Prompts — fire off hypothetical customer queries to observe the search engine's semantic interpretation.
Review Raw Data Snippets — scrutinize the precise text segments the AI will rely on to draft its response to the user.
Analyze Confidence Metrics — evaluate the vector similarity scores attached to each snippet to predict if the bot might escalate due to low confidence.
Validate Fresh Uploads — quickly confirm that the engine has properly indexed the newest documents you just added to your Knowledge Base.
Pocket Troubleshooting — diagnose and resolve AI hallucinations or retrieval failures on the fly, without needing a laptop.

Executing Tests on Your Phone

Tip: Try inputting both highly specific queries ("What are the holiday hours?") and broad concepts ("when open") to evaluate the robustness of your semantic search.

Maximizing the Mobile Playground

This feature bridges the gap between your expectations of the AI and its actual retrieval performance. Mobile accessibility ensures you can conduct spot-checks easily during your commute or breaks.

Practical Applications

The Benefits of Constant Testing

An operations manager discovered the bot was handing off shipping inquiries unnecessarily. Using the mobile playground, they identified that a secondary product manual was out-scoring their primary shipping policy. They tweaked the phrasing in the document right away.
Consistent testing routines lower AI failure rates by training admins on how to structure documents for optimal AI ingestion.

Mobile Knowledge Base — where you manage and upload the documents you are testing.
Mobile KB Settings — fine-tune text chunking logic if your test snippets look fragmented.
Mobile Escalations — review where the bot stumbled in actual customer conversations.

KB Search Playground on Mobile

📊 Free Testing: Searches performed in the KB Search Playground do not count against your monthly AI message limits. Test as much as you need!

Mobile Testing Capabilities

Execute Test Prompts — fire off hypothetical customer queries to observe the search engine's semantic interpretation.

Review Raw Data Snippets — scrutinize the precise text segments the AI will rely on to draft its response to the user.

Analyze Confidence Metrics — evaluate the vector similarity scores attached to each snippet to predict if the bot might escalate due to low confidence.

Validate Fresh Uploads — quickly confirm that the engine has properly indexed the newest documents you just added to your Knowledge Base.

Pocket Troubleshooting — diagnose and resolve AI hallucinations or retrieval failures on the fly, without needing a laptop.

Executing Tests on Your Phone

Tip: Try inputting both highly specific queries ("What are the holiday hours?") and broad concepts ("when open") to evaluate the robustness of your semantic search.

Maximizing the Mobile Playground

This feature bridges the gap between your expectations of the AI and its actual retrieval performance. Mobile accessibility ensures you can conduct spot-checks easily during your commute or breaks.

An operations manager discovered the bot was handing off shipping inquiries unnecessarily. Using the mobile playground, they identified that a secondary product manual was out-scoring their primary shipping policy. They tweaked the phrasing in the document right away.

Consistent testing routines lower AI failure rates by training admins on how to structure documents for optimal AI ingestion.

KB Search Playground (Mobile)

KB Search Playground on Mobile

Mobile Testing Capabilities

Executing Tests on Your Phone

Maximizing the Mobile Playground

Practical Applications

The Benefits of Constant Testing

Continue Learning

Bot Escalations (Mobile)

Flow Builder (Mobile)

Mobile KB Settings

KB Search Playground on Mobile

Mobile Testing Capabilities

Executing Tests on Your Phone

Maximizing the Mobile Playground

Practical Applications

The Benefits of Constant Testing