Mobile KB Settings

Your AI assistant's accuracy relies on how it processes data. With mobile KB Settings, you have direct, on-the-go access to the engine that drives your bot's intelligence. While the Knowledge Base houses your documents, this screen dictates exactly how that information is retrieved, split, and delivered to customers. Tweak crucial parameters—such as document chunk sizes, search relevance scores, and fallback rules—directly from your smartphone to ensure contextually accurate responses without hallucinating.

📊 Plan Requirement: Accessing advanced KB Settings via mobile requires the Wiz Bot or Wiz Pro plan.

What you can do here

Optimize document splitting — set rules for how your PDFs and text files are divided into searchable fragments, including segment length and overlap.
Manage search relevance — dictate the number of text chunks the AI evaluates to construct a precise, balanced answer.
Calibrate confidence gates — define the exact match scores that tell the AI whether to answer confidently, ask for clarification, or hand off to a human agent.
Control AI resource limits — cap the maximum snippets and characters sent to the language model to manage precision and reduce costs.
Set clarification turns — limit the number of times the bot can ask clarifying questions before seamlessly escalating the chat.

How to tune your bot on mobile

Tip: Spotting incorrect AI replies (hallucinations)? Open the mobile app and immediately increase the High Confidence Gate to enforce stricter human handoffs.

Making the Most of KB Settings

Retrieval-Augmented Generation (RAG) thrives on iteration. Managing these parameters on mobile empowers you to respond instantly to live customer interactions, ensuring top-tier support no matter where you are.

How top businesses use it

Real results

A busy support manager noticed the AI providing vague answers during a flash sale. Using the mobile app, they instantly raised the confidence threshold, routing ambiguous queries to human staff and protecting the brand experience.
Companies actively optimizing their clarification settings via mobile see a 40% reduction in user drop-off and frustration.

AI Knowledge Base — Upload your source documents directly from your phone.
KB Search — Test your adjusted settings in the mobile search playground.
Bot Escalations — Manage how chats transition from AI to human agents.

Mobile KB Settings

📊 Plan Requirement: Accessing advanced KB Settings via mobile requires the Wiz Bot or Wiz Pro plan.

What you can do here

Optimize document splitting — set rules for how your PDFs and text files are divided into searchable fragments, including segment length and overlap.

Manage search relevance — dictate the number of text chunks the AI evaluates to construct a precise, balanced answer.

Calibrate confidence gates — define the exact match scores that tell the AI whether to answer confidently, ask for clarification, or hand off to a human agent.

Control AI resource limits — cap the maximum snippets and characters sent to the language model to manage precision and reduce costs.

Set clarification turns — limit the number of times the bot can ask clarifying questions before seamlessly escalating the chat.

How to tune your bot on mobile

Tip: Spotting incorrect AI replies (hallucinations)? Open the mobile app and immediately increase the High Confidence Gate to enforce stricter human handoffs.

Making the Most of KB Settings

A busy support manager noticed the AI providing vague answers during a flash sale. Using the mobile app, they instantly raised the confidence threshold, routing ambiguous queries to human staff and protecting the brand experience.

Companies actively optimizing their clarification settings via mobile see a 40% reduction in user drop-off and frustration.

Mobile KB Settings

Mobile KB Settings

What you can do here

How to tune your bot on mobile

Making the Most of KB Settings

How top businesses use it

Real results

Continue Learning

Bot Escalations (Mobile)

Flow Builder (Mobile)

KB Search Playground (Mobile)

Mobile KB Settings

What you can do here

How to tune your bot on mobile

Making the Most of KB Settings

How top businesses use it

Real results