Bot Settings is the control panel for your AI assistant — configured independently for each WhatsApp account you've connected. From here, you choose the type of chatbot (AI-powered, flow-based, or external), pick the AI model that powers responses, set confidence thresholds that determine when the bot answers vs. when it asks a clarifying question vs. when it hands off to a human, and fine-tune advanced features like image recognition, voice message transcription, smart caching, and text grouping. You can also customize how the bot presents itself with branded button layouts, trigger keywords, welcome messages, and working-hours schedules.
How messages hit your bot settings
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Customer
Incoming Message
Customer sends a message.
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System
Schedule Check
Are we outside business hours? Send away message if yes.
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2
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4
2
System
Active Check
System verifies if chatbot is active and not blocked.
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Bot
Run Engine
Run AI Chatbot, Flow Builder, or External System.
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1
Customer
Incoming Message
Customer sends a message.
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2
System
Active Check
System verifies if chatbot is active and not blocked.
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3
System
Schedule Check
Are we outside business hours? Send away message if yes.
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4
Bot
Run Engine
Run AI Chatbot, Flow Builder, or External System.
📊 Plan Requirement: Bot Settings requires Wiz Bot or Wiz Pro. Configuring the bot is free — AI message quotas only apply when the bot actually replies to customers.
Pick your engine & model — choose between an AI Chatbot, Interactive Flow Chatbot, or an External System. Select models like Unified Provider, OpenAI, or Google Gemini.
Tune safety & thresholds — manage confidence gates (e.g. 0.5 high, 0.3 medium) and set limits on clarification attempts (default: 2).
Process rich media — enable image recognition (with a 6-second grouping window) and voice message transcription (up to 120s).
Enable text grouping — combine rapid-fire messages using a 5-second grouping window to save AI costs and improve answers.
Optimize with smart caching — use Exact Match caching, Similar Question caching (0.85 similarity), and Document Lookup caching to drastically cut costs and response times.
Manage triggers & hours — configure trigger keywords, welcome/away messages, and specific weekly working hours for the bot.
Customize UI branding — add custom headers, footers (e.g., Powered by MyBrand), and action buttons to bot replies.
Choose "AI Chatbot" and select your preferred AI model.
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Step 2
Tune Thresholds
Start with a high confidence threshold to prevent guessing, and define urgent keyword handoffs.
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Step 3
Enable Advanced Features
Turn on text grouping (5s window), image recognition, and smart caching to improve quality and reduce costs.
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1
Step 1
Select Engine
Choose "AI Chatbot" and select your preferred AI model.
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2
Step 2
Tune Thresholds
Start with a high confidence threshold to prevent guessing, and define urgent keyword handoffs.
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Step 3
Enable Advanced Features
Turn on text grouping (5s window), image recognition, and smart caching to improve quality and reduce costs.
Tip: If an agent manually replies to a customer from your phone's native WhatsApp Business App, ensure Manual Intervention Guard (Auto-Pause) is enabled so the bot stops interrupting the human conversation.
Image Recognition: Parses customer photos (JPEG, PNG, WEBP, GIF) with a 6-second grouping window to handle multiple uploads.
Voice Messages: Automatically transcribes voice notes up to 120 seconds.
Text Message Grouping: Waits for a 5-second window to combine rapid messages into a single prompt. Priority Keywords (e.g., "urgent") bypass this delay.
An AI chatbot isn't just a novelty — it's a workhorse. Well-configured AI chatbots handle 60–80% of routine customer questions automatically 24 hours a day.
98.5%
Of customer enquiries correctly recognized by top bots
A major telecom's WhatsApp bot enabled 95% of customers to resolve issues without human help.
An airline cut their average response time from 1 hour 12 minutes to just 3 minutes, raised self-service resolution from 20% to 65%, and reduced support costs by 38%.
Measured improvements with advanced Bot Settings
Average Response Time
1 hr 12 mins3 mins
Self-Service Resolution
20%65%
Support Costs
Baseline-38%
Industry case studies: global airline, major telecom