Política de Privacidad

This Policy applies to the WizMessage web platform and all associated mobile applications developed by BETH TECHNOLOGIES, specifically including: - WizMessage for WA Business (Google Play: com.wizmessage.mobile) - WizBot - AI Chatbot for WA (Google Play: com.wizmessage.wizbot) It also applies to the WizMessage Instagram integration, which lets you connect an Instagram professional account to manage its direct messages, comments and posts from WizMessage. The Instagram-specific sections below describe exactly what that integration accesses, why, and how to remove it.

• Información Personal: Podemos recopilar su nombre, dirección de correo electrónico, número de teléfono y otros identificadores.
• Datos de Uso: Recopilamos datos sobre cómo interactúa con la App para mejorar nuestros servicios.
• Cookies y Seguimiento: Utilizamos cookies para mejorar su experiencia.

• Para proporcionar y operar la App
• Para mejorar y personalizar su experiencia
• Para comunicarnos con usted
• Para cumplir con obligaciones legales

• Con proveedores de servicios que nos ayudan a operar la App
• Si lo requiere la ley
• Con su consentimiento

Implementamos medidas de seguridad razonables para proteger su información.

Usted puede tener derechos para acceder, corregir o eliminar su información personal.

• Account details: When you connect an Instagram professional account, we receive its Instagram account ID, username, account type and profile picture, so we can show you which account is connected and send on its behalf.
• Direct messages: We receive the messages people send to your connected Instagram account, and the replies you send from WizMessage, including text, media attachments, reactions and read receipts. This is what makes the shared inbox work.
• Instagram-scoped IDs: Instagram identifies the people who message you with an ID unique to your account and our app. It is not a phone number, email address or public Instagram handle, and it cannot be used to identify that person outside this connection.
• Comments and mentions: If you enable comment management, we receive comments, replies and @mentions on your posts, reels and live videos so you can respond to them.
• Publishing data: If you publish through WizMessage, we store the captions, media URLs and publishing status of the posts you create.
• Access tokens: We store the access token Instagram issues for your account. It is encrypted at rest and is used only to call Instagram on your behalf.

• To deliver the service you asked for: showing your Instagram conversations in your inbox, sending your replies, managing comments, and publishing the posts you schedule.
• To keep your connection working, including refreshing access tokens before they expire and telling you when an account needs reconnecting.
• To keep the service secure and reliable, for example detecting duplicate deliveries and diagnosing failures.
• We do not sell Instagram data, use it for advertising or profiling, or use it to train machine-learning models. We do not share it with data brokers.

• Retention: Instagram messages and comments are automatically deleted after 90 days. Account connection details are kept for as long as the account stays connected.
• Disconnecting: You can disconnect an Instagram account at any time from your WizMessage settings. We immediately stop receiving its data and delete the stored access token.
• Removing our app from Instagram: If you remove WizMessage from within Instagram, Instagram notifies us and we disconnect the account and delete its access token automatically.
• Deleting your data: You can request deletion at any time at https://wizmessage.com/delete-data, or by emailing us at the address below. Deletion requests received through Instagram are actioned automatically.

Our use of information received from Instagram follows the Meta Platform Terms and Developer Policies. Instagram is a service of Meta Platforms, Inc., and Meta's own handling of your data is governed by Meta's privacy policy. WizMessage acts on your instructions as the operator of your connected Instagram professional account. We do not access Instagram accounts you have not connected, and we request only the permissions needed for the features described above.

Podemos actualizar esta Política de Privacidad de vez en cuando.